Voda Payments (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with vodapayments.com (the “Website”), merchant applications, payment service inquiries, onboarding and related support services.
This policy applies to Website visitors, prospective merchants, merchant business owners, beneficial owners, authorized representatives and other individuals who communicate with us.
Separate privacy notices may apply to services provided by acquiring banks, payment processors, payment gateways, identity verification providers and other independent companies. Those companies are responsible for their own information handling practices.
The information we collect depends on how you interact with us and the services you request.
We collect information you provide when making an inquiry, requesting a consultation or completing a merchant application, including:
First and last name.
Email address.
Business, mobile and other contact telephone numbers.
Business and residential addresses.
Job title, ownership role or authority to represent a business.
To evaluate and support a merchant application, we collect relevant business information, including:
Legal business name and doing-business-as name.
Business website and industry.
Business structure, formation state and start date.
Ownership details and ownership percentages.
Products, services and payment acceptance methods.
Expected monthly processing volume.
Average and maximum transaction amounts.
Current or previous merchant account and processor information.
Business operating expenses where requested in the application.
Business information may constitute personal information when it identifies or relates to an individual, such as a sole proprietor.
Our merchant application requests financial information that may include:
Bank name.
Bank routing and account numbers.
Bank statements.
Previous payment processing statements.
Voided checks or bank verification letters.
Information necessary to assess processing history and financial risk.
Merchant applications may require sensitive identification information and documents, including:
Social Security number.
Date of birth.
Driver’s license number and expiration date.
Images of the front and back of a driver’s license.
A photograph of the applicant holding identification.
Employer Identification Number documentation.
Incorporation and other business formation documents.
An identification photograph is not, by itself, a statement that we use facial recognition or create biometric templates. Any processing requiring a separate biometric notice or consent must be addressed before that processing occurs.
When you contact us, we collect the information included in your messages and related correspondence, such as:
Questions about services or account eligibility.
Application updates and supporting explanations.
Account support requests.
Complaints and dispute-related correspondence.
Records needed to respond to your inquiry.
Please do not include sensitive information in general inquiries unless it is necessary and you have been directed to an appropriate submission method.
When you use the Website, technical information may be collected through hosting systems, security tools and similar technologies, including:
Internet Protocol address.
Browser and device information.
Operating system.
Pages requested and access times.
Referring webpage information.
Error logs and security-related activity.
The collection of optional analytics or advertising information depends on the technologies deployed and any applicable consent requirements.
We obtain personal information from the following sources, as relevant to your interaction with us:
Directly From You: Through applications, document uploads, inquiries and communications.
Your Business Representatives: From owners, authorized employees or other persons permitted to act for your business.
Processing Partners: From acquiring banks, processors, gateways and other providers involved in your application or services.
Verification Sources: From authorized identity verification, fraud prevention and business verification services, where permitted.
Public Records: From business registries, licensing records and other lawfully available sources relevant to an application.
Website Systems: Through technical logs and technologies associated with Website operation and security.
Where a credit report or other regulated information requires separate authorization, this policy does not replace that authorization.
We use personal information for purposes connected with the services you request, including:
Responding to inquiries and consultation requests.
Reviewing and organizing merchant applications.
Verifying identity, business ownership and authority.
Assessing eligibility and facilitating underwriting by relevant providers.
Identifying suitable merchant processing options.
Communicating about application status and outstanding requirements.
Assisting with onboarding, integration and account support.
Investigating suspected fraud, unauthorized activity or application misrepresentation.
Maintaining business records and resolving disputes.
Operating, troubleshooting and securing the Website.
Meeting applicable legal obligations and responding to lawful requests.
Sending permitted business communications, subject to applicable consent and opt-out requirements.
Where applicable law requires consent for a particular use, we will obtain that consent before proceeding.
Some application information requires particular care, including Social Security numbers, government identification documents and financial account details.
We limit the use of this information to purposes reasonably connected with your application, verification, requested services, security, fraud prevention and applicable legal obligations.
Sensitive information should be submitted only through the application process or another method we specifically designate.
Do not send full Social Security numbers, banking credentials or identification documents in ordinary support emails.
We do not require your online banking password to evaluate a merchant application.
Any legally required additional notice or consent for sensitive information must be provided separately.
You may contact us with questions about why particular information is requested.
Providing merchant services may require disclosure of application information to acquiring banks, payment processors, gateways and other relevant providers.
Depending on the application and service requested, information disclosed may include:
Applicant and business contact information.
Ownership and identification details.
Business formation and licensing documents.
Banking information and financial statements.
Processing history, transaction estimates and risk-related information.
Supporting documents needed to complete underwriting.
These disclosures support evaluation, account setup, verification and ongoing services. Submitting an application does not guarantee approval by any provider.
Some Processing Partners handle information independently under their own privacy notices and legal obligations. Their retention periods and procedures for privacy requests may differ from ours.
We may also disclose information in the following circumstances:
Service Providers: To companies performing necessary services on our behalf, such as hosting, document management, communications, technical support and security.
Professional Advisers: To legal, accounting and other advisers where reasonably necessary and subject to appropriate confidentiality obligations.
Legal Requirements: In response to valid legal process, regulatory requests or other disclosures required or permitted by law.
Security and Fraud Prevention: Where reasonably necessary to investigate fraud, protect systems or address threats to individuals or businesses.
Business Transactions: In connection with a proposed or completed merger, acquisition, financing, reorganization or transfer of business assets, subject to applicable confidentiality and legal requirements.
At Your Direction: When you request or authorize a disclosure.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
The Website may use cookies and similar technologies to support functionality, maintain form sessions, remember preferences and help protect against abuse.
If optional analytics or advertising technologies are used, their deployment must comply with applicable notice, consent and opt-out requirements.
Browser Controls: Most browsers allow you to block or delete cookies.
Website Functionality: Blocking certain cookies may affect application forms or other Website features.
Consent Choices: Where a cookie preference tool is provided, you may use it to manage available categories.
Privacy Signals: Where required by applicable law, we will recognize legally applicable browser-based opt-out signals, including Global Privacy Control.
Do Not Track: A browser’s “Do Not Track” setting may not have the same legal or technical effect as a recognized opt-out preference signal.
Browser settings do not replace an applicable right to submit a privacy request directly to us.
We may send information about our services where permitted by law.
You may opt out of promotional emails using an unsubscribe mechanism included in the message or by contacting us.
Opting out of marketing does not stop necessary communications about an application, active service, security issue or legal matter.
Providing a telephone number or accepting this policy does not, by itself, constitute consent to automated marketing calls or text messages.
Any marketing requiring separate consent must be supported by that consent.
If you receive text messages from us, you may use the opt-out instructions provided in those messages.
We will process marketing preferences in accordance with applicable requirements.
This Website primarily supports merchant inquiries and applications. Customers making purchases from a merchant should review that merchant’s privacy notice and the notices of the relevant payment providers.
Merchant Responsibility: Merchants are responsible for providing appropriate notices and obtaining any necessary authorizations for customer information they collect.
Support Requests: If customer or transaction information is needed to investigate an account issue, provide only what is necessary through the designated channel.
Card Security: Do not send full payment card numbers, card verification codes, PINs or passwords through ordinary email or general inquiry forms.
Separate Payment Systems: Payment information entered into a processor’s gateway or terminal is subject to that provider’s arrangements and applicable requirements.
This policy does not replace a merchant’s obligations to its own customers.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and contractual requirements.
Retention decisions consider:
Whether an application remains active or requires follow-up.
Whether a service relationship is ongoing.
Requirements associated with underwriting and account administration.
Applicable financial, tax, regulatory and recordkeeping obligations.
Fraud prevention and security needs.
Actual or reasonably anticipated disputes and legal claims.
The sensitivity of the information and whether continued retention is necessary.
An unsuccessful or withdrawn application does not necessarily require immediate deletion of every record.
When information is no longer required, we take reasonable steps to delete, de-identify or otherwise dispose of it appropriately. Information in backups may remain until the applicable backup cycle expires, subject to access restrictions and legal requirements.
We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information handled.
No website, transmission method or storage system can be guaranteed completely secure. This does not limit any security responsibilities imposed by law.
You can help protect your information by:
Using secure devices and trusted internet connections.
Confirming that you are using the correct Website before uploading documents.
Avoiding disclosure of passwords and unnecessary sensitive information.
Reporting suspicious messages or requests that appear to impersonate Voda Payments.
Promptly notifying us if you believe application information has been accessed or submitted without authorization.
If an incident triggers a legal notification obligation, we will provide the required notices.
Depending on your location, the applicable law and the information involved, you may have the right to:
Confirm whether we process personal information about you.
Request access to that information.
Request correction of inaccurate information.
Request deletion, subject to applicable exceptions.
Obtain a portable copy of certain information.
Withdraw consent where processing relies on consent.
Opt out of qualifying sales, targeted advertising or sharing, where applicable.
Restrict certain uses of sensitive personal information where the law provides that right.
Appeal a decision concerning a privacy request, where applicable.
These rights are subject to legal conditions and exemptions. Certain information handled in connection with financial services may be subject to different requirements.
To submit a request, email hayden@vodapayments.com with the subject line “Privacy Request.”
Please describe your request and provide sufficient information for us to identify the relevant relationship or application.
Verification: We may need to verify your identity before disclosing, correcting or deleting information.
Data Minimization: Do not include a full Social Security number, bank account number or identification document in your initial email.
Authorized Agents: Where permitted by law, an authorized agent may submit a request with appropriate evidence of authority.
Response Timing: We will respond within the period required by applicable law and communicate any permitted extension.
Exceptions: We may retain or withhold information where legally permitted or required, including to protect another person’s rights or preserve required records.
Appeals: Where an appeal right applies, reply to our decision stating that you wish to appeal.
No Unlawful Discrimination: We will not unlawfully discriminate against you for exercising an applicable privacy right.
If a request concerns an independent processor’s records, you may also need to contact that provider.
Residents of California and other states may have additional rights where the relevant privacy law applies to Voda Payments and the information involved.
The categories of information, sources, purposes and recipients described in this policy explain our application-related information handling. They do not imply that every category is collected from every individual.
Where applicable, rights may include access, correction, deletion, portability, opt-out rights and limits on certain sensitive information uses.
Legal definitions of “sale,” “sharing” and “targeted advertising” can extend beyond exchanging information for money. The treatment of a particular disclosure depends on its purpose, the recipient’s role and applicable law.
You may contact us to ask about disclosures involving your information or exercise an applicable opt-out right. Where legally required, we will also honor recognized opt-out preference signals.
Voda Payments lists its business location in the United States. If you interact with us from another country, information may be processed in the United States or in other locations used by relevant service providers.
Privacy laws in those locations may differ from the laws where you reside.
Where applicable law requires safeguards or a specific legal basis for an international transfer, those requirements must be satisfied. Using the Website does not waive mandatory privacy rights or substitute for legally required transfer safeguards.
Our merchant services are intended for adults acting in a business capacity. The Website is not directed to children under thirteen, and we do not knowingly collect personal information from children under thirteen.
If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.
Our Website or communications may link to third-party websites, payment platforms, document-signing services or other external tools.
Those providers have their own privacy notices and terms. We encourage you to review them before providing information.
A link or referral does not make Voda Payments responsible for an independent provider’s practices. This does not remove our responsibility for disclosures we make or obligations that otherwise apply to us.
We may update this policy to reflect changes in our services, information handling practices or legal requirements.
Revisions will be posted on the Website. Where required, we will provide additional notice of material changes or obtain consent before using previously collected information for a materially different purpose.
An update does not remove rights or protections that apply under law.
For questions about this Privacy Policy, concerns about personal information or privacy requests, contact:
Voda Payments
Location: San Antonio, TX 78253
Phone: +1 (737) 775-5066
Email: hayden@vodapayments.com
Website: https://vodapayments.com
Please avoid including sensitive identification or financial information in your initial message. We will provide instructions if additional information is needed.
We specialize in establishing high-risk merchant accounts tailored for businesses operating in sectors that face increased scrutiny and financial risk. Our services are designed to facilitate secure and efficient payment processing for high-risk industries.